Terms

Prices

The room prices mentioned in the web site, concern room and breakfast including taxes.
HotelS reserves the right to change the prices listed on our web site http://www.altinotravel.com at any time without prior notice.

Payment

For reservations made via our website, it is required to make the payment by VISA, MASTER CARD credit cards or via our bank account.
In case of a credit card payment, the client shall receive a payment confirmation by e-mail.
An electronic reservation receipt (voucher) for every reservation will be mailed to the client, who is then required to hand it in upon check in for the offered services.

Cancellations & Modifications

Extension of stay
In case the client wishes to extend his reservation during his stay in the hotel, the company cannot guarantee the prolongation of his stay in the same room, or even in the same hotel.
In case the client wishes to extend his reservation prior to his arrival at the hotel, the client must contact us or the competent department of the hotel as soon as possible.

Modifications
If the client wishes to change the days of his stay at the hotel, he must contact us or the competent department of the hotel as soon as possible.
In case the client wishes to shorten the duration of his stay after his arrival at the hotel, no refund is available. In any case, clients should contact the competent department of the hotel as soon as possible.

Cancellation of reservation
In case the client wishes to cancel his reservation, he must contact the competent department of the hotel as soon as possible.
The client reserves the right to cancel his reservation at any time pending the following sanctions:

Cancellation fee:

• A no- show of the client at the hotel or a cancellation of reservation less than 3 days prior to arrival date incurs a cancellation fee that amounts to 20% of the total amount. 
• A cancellation made more than 3 days prior to arrival is entitled to refund of the whole reservation deposit.

The refund of the reservation deposit to the client by the company is realized either via his credit card or via a deposit to the bank (the bank fees are covered by the client).